[Random-bits] David Cassel on Hotel AOL

[James Love]

http://ispworld.com/bw/jul/Welcome_AOL_Hell.htm

-- Welcome to the Hotel AOL
Where Customers Check In, But They Don?t Check Out 

by David Cassel 
Boardwatch Magazine 

One angry subscriber suggested AOL
should simply re-write its slogan.
?You?re so easy to use, it?s no wonder
we?re number one.? 

Is AOL retaining members against their
will? Though AOL users love to chat
sometimes, when they call to cancel their
accounts, AOL won?t even answer the
phone. And many users have reported
that even after they?ve cancelled the
accounts, AOL keeps taking their money.

   [snip]

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James Love, Director           | http://www.cptech.org
Consumer Project on Technology | mailto:love@cptech.org 
P.O. Box 19367                 | voice: 1.202.387.8030
Washington, DC 20036           | fax:   1.202.234.5176
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