[Am-info] Fwd: US Airways No Longer Sold at Expedia.com.

[Sujal Shah]

Is expedia still a Microsoft property?

Sujal

Begin forwarded message:

> From: US Airways Dividend Miles <DMPromotions@usairways.com>
> Date: December 9, 2003 6:00:00 PM EST
> To: ----------------
> Subject: US Airways No Longer Sold at Expedia.com.
> Reply-To: US Airways Dividend Miles <DMPromotions@usairways.com>
>
> Dear SUJAL SHAH:
>
> It is with great disappointment that I write this, knowing that many 
> of our customers sometimes purchase tickets via Expedia.  However, I 
> felt it only appropriate to immediately notify you that US Airways 
> tickets will no longer be available through expedia.com.
>
> Over the Thanksgiving holiday, Expedia arbitrarily raised the fee it 
> charges customers to purchase a US Airways ticket (from $5 to $8.99).  
> This higher fee only applies to US Airways and our customers.  This 
> action - taken without notice - unfairly puts our customers in the 
> middle of discussions with Expedia about its desire to significantly 
> increase the commission it charges US Airways for selling our tickets.
>
> By taking the action it did, Expedia also represented to the public 
> that our fares were higher than those of our competitors because 
> Expedia factored in its higher fee for US Airways tickets.
>
> As a result, we have notified Expedia that, effective immediately, US 
> Airways tickets will no longer be available for sale online through 
> expedia.com.
>
> Customers have every assurance that travel already purchased through 
> Expedia will not be affected.  If you need any other assistance with 
> your reservation, please call our reservations department at 
> 1-800-428-4322 and one of our professional sales representatives will 
> help you.
>
> I want to remind you that there are other convenient choices for 
> purchasing US Airways tickets online, including through 
> http://www.usairways.com, where there are no booking fees, where low 
> fares are always listed, and where customers earn bonus Dividend Miles 
> with their purchase.
>
> In the event we can work out an agreement with Expedia that is 
> mutually beneficial, we will quickly restore Expedia's ability to sell 
> US Airways tickets.  Meanwhile, like some other carriers, our fares 
> will not be available through Expedia.
>
> Your interests are important to us and we will do everything possible 
> to make our fares and schedules widely available.
>
> Thank you.
>
>
> Sincerely,
>
>
>
> B. Ben Baldanza
> US Airways Senior Vice President
> Marketing and Planning
>
>
>
> THIS IS A POST-ONLY MAILING SENT TO SUJAL@SUJAL.NET.  PLEASE DO NOT 
> RESPOND TO THIS MESSAGE.
>
> If you have any questions about your account, please e-mail the 
> Dividend Miles Service Center at DividendMiles@usairways.com  To 
> unregister for future e-mails, please log into your Dividend Miles 
> Account at http://www.usairways.com/dividendmiles/index.htm click on 
> Access Account and from the Account Menu, go to Update Profile. All 
> Dividend Miles Terms & Conditions apply.   E20M790
>
>
>
>
>
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