[Am-info] Re: Linux users are a bunch of potheads.(OT)

[Gene Gaines]

I was offended by the nasty statements by Nathan Hanks of
Continental Airlines.

So, I poked back.  See my email below, with the automated
reply from Continental customer service.  I'll report if
I am honored by a human reply.

Gene Gaines


This is a forwarded message
From:  custoack@coair.com <custoack@coair.com>
To:    gene.gaines@gainesgroup.com
Date:  Friday, June 13, 2003, 7:43:34 AM
Subject: Offensive statements
=================Original message text===============

Thank you for contacting Continental Airlines. Your message has
been received and will be directed to a member of our Customer
Care management team for review and research. All messages are
responded to in the order in which they are received and we will
assist you as soon as possible.

TRACKING NUMBER: A00001741684-00012302923
 
-----Original Message----- 

     From: gene.gaines@gainesgroup.com
     To: custo@coair.com, ccareeur@coair.com, ccarepac@csair.com
     Cc: investorrelationsdept@coair.com
     Bcc: 
     Received: 06/13/2003 06:31:15
     Subject: Offensive statements

     One of your computer people has made a statement which
     is being quoted widely because of its insulting,
     defamatory, and deeply offensive nature.
     
     The statement will offend many people -- and many Continental
     flyers.
     
     I quote from an article:
     
       Nathan Hanks, managing director at Continental Airlines, said,
       "All the guys hacking Windows are Linux guys." Continental was hit
       hard by SQL Slammer and "our CEO said we'd failed," Hanks said.
     
       "We cannot have undocumented servers that are responding to
       anonymous queries ... that allow buffer overruns," Hanks said.
       "CIOs need people in place to figure out why port 1434 is open on
       publicly exposed firewalls."  ...
     
       Having one vendor throat to choke is helpful in crisis situations,
       Hanks said. An IT pro can't go to the CEO and say that a server is
       down, "and hopefully some guy in Amsterdam" will get to a fix when
       he gets back from the "dope house," he said.
     
     Insulting, with no basis in fact, a substantial portion of the
     Information Technology community would not seem to be a good thing
     for your airline.
     
     Continental Airlines, from what I understand is rather a slavish
     run-with-Microsoft computer shop.  Your operation has suffered for
     that limited vision.  But making nasty comments about others is not
     productive, and merely turns more of a spotlight on your failings.
     
     
     Gene Gaines
     gene.gaines@gainesgroup.com
     Sterling, Virginia







_________________________________________________________________________
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==============End of original message text===========


-- 
Gene 
gene.gaines@gainesgroup.com