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Bell Atlantic ISDN Install
I am going to outline my experience in dealing with Bell Atlantic in
Virginia on their residential ISDN service called Infospeed. After weeks
of convicing myself that I could afford ISDN, I decided to take the
plunge and go for it.
I called the Infospeed 800 number (800-204-7331) and waded through the
menus util I got to a live person named Stephainie. She explained the
product to me from soup to nuts as far as installation cost, monthly
rates and the awefull usage charges which I complained about as well as
all of the T/A that they were offering to customers. Below is a break
down of the charges:
Installation $151.15 (ouch would have been more but I was converting)
Inside wiring $100 (I waived this feature)
Monthly cost $31.63
Usage charge 2c from 7am-7pm M-F, 1c from 7pm-7am M-F,SA,SU
USR 128K $275
Bitsurfr Pro $363 (this cam a few days later)
3Com Impact $349
Well after several days of pondering I finally broke down and ordered
the service on Friday 1/26/96 at which she told me installation time is
usally between 6 to 10 days and that he would give me an istallation
date by Tuesday 1/30/96. On that Tuesday she called with the bad news
they did not have enough lines in my area and they would have to put
some new ones in and gave me an installation date of Feburary 29th.
That really ticked me off but what can you do but wait.
Okay I had a month to wait so this gave me some time to do some homework
on ISDN. I still had not decided what T/A I wanted so I did some serious
checking around and reading this news group and came to the conclusion
that the Bitsurfr Pro was not ready for pimetime and decided on the 3Com
Impact. I took 1 week to get the 3Com from Bell. During this time I also
bought two books, ISDN for Dummies and How to Get A High Speed
Connection to the Internet. The latter book I found by far was the
best. Notified my ISP (Monumental Networks Systems) that I was going to
convert to ISDN and they said great and That I would like the extra
speed. They gave tme the ISDN number for MLPPP. They use Bitsurfr Pros
I then had to get my mouse moved over to the PS/2 connector on my
motherboard so I could free up COM1 on my computer so now I could use
both COM ports, one for the analog modem and one for the 3Com Impact.
I then installed the 3Com on com1 and loaded the phone number and SPID
and tested the com connection to the 3Com and everything looked good. 2
weeks to go now I had time to make my temp phone line installation
permenant so I got some quad wire and made the connection from my
existing phone jack and extended it about 20 feet to my computer area.
That was pretty easy.
Installation day Feburary 29th. Got up early that morning and checked
my existing modem line which I was converting and the dial tone was gone
so I thought that was a good start. Hooked up the 3Com to the line to
get everything ready and waiting for Bell Atlantic to call or knock at
the door. At 10:00am a Bell ISDN Technician called and said everything
should be working on my ISDN line. I looked down at the T/A and the D
channel led was off which meant it was insync. I was a little stunned
at first but I went off hook on my pots port and got dial tone. She
said to check it out and if I had any problems to call her back. She
gave me all of the contact information so I could reach her back.
I had already created a network connection to my ISP for ISDN under
Win95 so I clicked on it and I was connected at MLPPP in about 3 secs.
I was tripping because I said that was way to easy. I have not had a
Last night I wanted to stress my computer so I made a call to the ISP on
one B channel and started a large 5 meg download off the net, I then
loaded Procomm and made a modem call to a BBS and started a 10 meg
download. I then had them both up on my screen and watched as Procomm
and Netscape both download files without a hiccup. That was impressive.
The moral of the story is do you homework first and you will be
surprised at how easy the stuff really is.
Happy until I get the bill.