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Re: Re #3: Scale Economies at Microsoft?

To: Nader - Microsoft List <am-info@essential.org>
Subject: Re: Re #3: Scale Economies at Microsoft?
From: Dave Sieber <dsieber@terminal-impact.com>
Date: Mon, 17 Nov 1997 13:41:07 -0800
Organization: Terminal Impact
References: <3470B38B.7EBE@creative.net>

  mj@creative.net wrote:

  > It does, and it explains why customer support is increasingly offered in
  > the form of FAQs and searchable websites where the zero MCOP phenonmenon
  > holds.

  Don't forget the "Peer Support" discussion forums on UseNet, CompuServe,
  etc. Many software companies offer these, and usually there are
  volunteer (non-employee) expert users that answer questions, unpaid but
  compensated with free or pre-release software or discount rates or some
  such. Netscape calls them "Champions", MS calls them "MVPs", Borland
  calls them "TeamB".

  --
  Dave Sieber
  dsieber@terminal-impact.com
  http://www.terminal-impact.com

References:
- Re: Re #3: Scale Economies at Microsoft?
  - From: mj@creative.net

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