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Re: Re #3: Scale Economies at Microsoft?

  mj@creative.net wrote:
  > It does, and it explains why customer support is increasingly offered in
  > the form of FAQs and searchable websites where the zero MCOP phenonmenon
  > holds.
  Don't forget the "Peer Support" discussion forums on UseNet, CompuServe,
  etc. Many software companies offer these, and usually there are
  volunteer (non-employee) expert users that answer questions, unpaid but
  compensated with free or pre-release software or discount rates or some
  such. Netscape calls them "Champions", MS calls them "MVPs", Borland
  calls them "TeamB".
  Dave Sieber